Last updated: 2 October 2026
The cart subtotal does not include delivery. Stock, delivery charges and estimated timing are confirmed with you before payment or acceptance of an order.
1. Delivery area
We accept delivery enquiries for addresses within Malaysia. Service availability may differ for Peninsular Malaysia, Sabah, Sarawak, islands, remote areas and locations with restricted access. Collection may be arranged in Kuala Lumpur when confirmed by us in writing.
2. Order review and dispatch timing
Submitting checkout details creates an order request, not an immediately accepted order. We first review product availability, quantity, compatibility, delivery address and any access requirements. We will then provide an estimated dispatch or delivery window. Timing begins only after we accept the order and any required payment is cleared.
Estimates are not guarantees. Public holidays, supplier delays, weather, service disruptions, large equipment, special-order products and remote destinations may extend the timeline.
3. Delivery charges
Delivery charges are calculated after review based on parcel size, weight, quantity, destination, service level and special handling. Multi-carton products, large whiteboards, filing cabinets and business equipment may require a separate freight quote. Any delivery charge will be disclosed before you confirm payment.
4. Address and receiving responsibilities
- Provide a complete address, postcode, reachable telephone number and any building or loading-access instructions.
- Ensure an authorised person is available to receive and inspect the delivery.
- Tell us before confirmation if stairs, restricted lift access, security registration, timed delivery or installation coordination may apply.
- Additional costs caused by an incorrect address, failed delivery or undisclosed access restriction may be charged where permitted by law.
5. Inspection on delivery
Check the quantity and visible condition of the packages as soon as reasonably possible. Photograph any crushed, torn, wet, open or visibly damaged packaging before opening it, retain the packaging and delivery documents, and notify us promptly at printy_trading@outlook.com.
6. Title, risk and split delivery
Risk transfers as provided in the confirmed order terms and applicable law. We may propose split delivery where items are available at different times; any effect on charges will be disclosed for your agreement before dispatch.
7. Delayed, lost or misdirected deliveries
If a confirmed delivery has not arrived within the communicated window, contact us with your order reference. We will review the carrier status and take reasonable steps to trace, replace, redirect or otherwise resolve the delivery as appropriate.
8. Contact
For delivery questions, call +6017-494 5356 or email printy_trading@outlook.com.