Last updated: 2 October 2026
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under Malaysia’s Consumer Protection Act 1999 or other applicable law.
1. Contact us first
Before returning an item, contact us at printy_trading@outlook.com or +6017-494 5356. Include your order reference, product SKU, quantity affected, a clear description of the issue and supporting photographs or video where relevant. We will provide the appropriate return or inspection instructions.
2. Incorrect, damaged or defective goods
Notify us as soon as reasonably possible if goods arrive damaged, are not what was confirmed, are missing from the delivery, or appear defective. Keep the goods, original packaging, labels, accessories and delivery documents while we assess the claim. Depending on the circumstances and applicable rights, a remedy may include repair, replacement, resupply, price adjustment or refund.
3. Change-of-mind requests
Change-of-mind returns are subject to our prior approval and are not guaranteed. If approved, goods must generally be unused, uninstalled, complete, in resalable condition and in their original undamaged packaging. You may be responsible for return transport and reasonable inspection or restocking costs where permitted and disclosed.
4. Items requiring special care
Opened ink, toner, refill bottles, paper, pouches, binding consumables and other sealed consumables may not be accepted for change of mind because quality, contamination and compatibility can no longer be verified. Special-order, customised or compatibility-selected goods may also be ineligible for change-of-mind return. This does not affect remedies for faulty, damaged, misdescribed or incorrectly supplied goods.
5. Compatibility
Printer consumables must match the correct make and model. Provide accurate compatibility information before confirmation. Where we supply an item inconsistent with a compatibility selection we confirmed, contact us promptly. A product ordered against incomplete or incorrect information may not qualify for a change-of-mind return.
6. Return transport and inspection
Do not send goods without return instructions. Unless we agree otherwise, package approved returns securely and include the supplied return reference. We may inspect or test returned products before determining the remedy. Where the item is confirmed to have been supplied damaged, defective or incorrectly, reasonable return arrangements will be made at no cost to the buyer where required.
7. Refunds
Approved refunds are issued to the original payment method where practical, unless another method is agreed or required by law. Bank and processing times vary. Delivery charges are refunded when required by law or when we confirm that the entire order was incorrectly supplied, defective or damaged in transit.
8. Manufacturer warranties
Some equipment includes a manufacturer or supplier warranty. We may ask for serial numbers, diagnostic information or inspection details to administer a claim. Any manufacturer process is additional to rights that apply under law.